Your employer has provided you this great new healthcare service.

How does it work?

  • Simply call the Doctor Hotline anytime after office hours to speak to a physician.
  • During office hours,  if you have an emergency and have difficulty reaching your own PCP, call the Doctor Hotline. Tell the medical assistant you have an emergency. A Doctor Hotline doctor will be contacted immediately.

What kind of help can be given?

> The doctor can give medical advice, prescribe medication, and advise the BEST PLAN OF ACTION.

  • evaluation in the appropriate specialist doctor’s office the next day
  • immediate visit to an urgent care center
  • immediate referral to an emergency room

> If you are in the emergency room, the doctor can give advice on whether or not you actually need admission.

> If you are in the hospital, the doctor can review your tests and give a second opinion about further testing and treatment.

> Continued telephone follow up calls to evaluate your progress over time. You have an unlimited number of calls; we encourage you to stay in close contact with us until your problem is resolved.

Let's take a look at these savings examples ...

A 58 year old women trips and falls on Sunday afternoon. She calls Doctor Hotline. "I think I broke my wrist! Do I need to go to the Emergency Room?" she asks. The doctor asks a few questions to understand the situation. He is able to learn that no bones are showing, movement and feeling are present in the fingers, the wrist is swollen and painful, but there is no break in the skin. She did not lose consciousness or collapse but tripped over her cat.

The doctor advised her to splint the wrist; apply an icepack; take pain medication; see her primary physician the next day (or, if she cannot get an appointment, to see our physician). The doctor calls the drugstore with a prescription for pain medication.

Let’s analyze this case ...

A trip to the ER most likely would result in a wait of at least 30 minutes to upwards of 4 hours. We can expect a cost of at least $1000 for a pain shot, X-Rays, IV's, blood tests, ER physician charge, and radiologist’s fees. The costs could be even greater if an EKG and a cat scan of the head were included to rule out a heart attack and head trauma. However, with Doctor Hotline advice, the treatment would be more timely; the cost of the X-Ray plus the doctor visit would be $100- 200.

A 58 year old male who is well except for controlled HTN calls Doctor Hotline because he awoke at 2AM and noticed blood in the urine. He wants to know if he needs to go to the ER. The doctor finds on questioning that he usually gets up at night at least once to urinate for the past 3 years. He is not in pain or running a fever. He is not bruising easily or bleeding anywhere else.

The doctor advised: Not to worry. Go back to sleep. See your doctor in the morning for a urinalysis and a prostate exam.

Let’s analyze this case...

A trip to the ER would probably not result in much wait time at this hour. In addition to the urinalysis, a blood count, clotting tests, an ultrasound and/or a CT scan would most likely be performed. It is possible that a consultation from a urologist and a hospital stay for “observation” might result. The costs might vary from $1000 to $3000. If Doctor Hotline advice is followed the cost might be as little as $50 if prostatitis, the most likely diagnosis is made. In the unlikely possibility of a kidney or bladder tumor, a urology consult, CT scan and a cystoscopy might cost about $800.